What types of Footprints e-mail import failure cases should we keep an eye out for?

There are some e-mails that come into SupportShare, which do not get imported into Footprints. What causes this and how should we handle them?

There are 3 cases where an e-mail will fail to import into Footprints:

1. If the e-mail address is blocked - This is typically not an issue
2. If the source e-mail has an attachment which does not have a file extension - For example if someone attaches the file "data" with no file extension, this will fail. In this case, determine an extension for the file (like ".txt") and attach it to the corresponding ticket.
3. User import e-mails - Bring whatever data you can into the support ticket manually.