When entering the S3 bucket name in the Accusoft Customer Portal, is it case sensitive?

We entered our S3 bucket name in the customer portal, but used a capital letter for the first character; however, the S3 bucket name is all lowercase in AWS (Amazon Web Services). Will this cause an issue with starting the service?

Yes, the bucket name is case-sensitive and must be entered exactly the same as the S3 bucket is named in AWS (Amazon Web Services).

AWS recommends you do not use uppercase letters in your bucket name.

If you made the first character of the name uppercase in the Accusoft Customer Portal, then the service will fail to start.

You will need to contact your Account Manager or Accusoft Technical Support to have the license re-created so that you can re-enter the S3 bucket name properly.