Licensing Prompts After Activating Prizm Viewer ActiveX v10 with PDF

Issue

I've activated Prizm Viewer v10 with PDF using the serial number and activation code provided. The software is activated initially but later will sometimes show a message to activate the product.

Cause

This behavior happens if the license that you have is actually for Prizm ActiveX Viewer without PDF support. With a non-PDF license, you can still load and save PDF files but there will some limitations:

• Each time you open a PDF file, a trial activation message will appear.
• When you save a PDF file, it will contain a watermark. 

How to Resolve

1. Double check that your license contains PDF support.
2. Contact our support team with your licensing information so we can check for you.