What is PrizmDr or PrizmDoctor?

What is PrizmDoctor?

PrizmDoctor is a simple, automated support tool for Accusoft's PrizmDoc Application. It collects diagnostic data about the local machine's PrizmDoc installation and forwards it to Accusoft's Support staff, which helps them more quickly diagnose and resolve customer issues.

Download PrizmDoctor

• Windows Link (version 2.3.0): https://accuproducts.s3.us-east-1.amazonaws.com/Support_Upload/Windows/PrizmDoctor_v2-3-0_Windows.zip 

• Linux Link (version 2.3.0): 

  https://accuproducts.s3.us-east-1.amazonaws.com/Support_Upload/Linux/PrizmDoctor_v2-3-0_Linux.tar.gz

What data does PrizmDoctor collect on my machine?

PrizmDoctor scans the local machine's drives for any installations of the PrizmDoc application, collects all relevant .log, .txt, and .config files from the installation, system details including information about the platform, available storage devices, and memory. It then sends an archive of that data to Accusoft's Support staff via FTP. If this process is successful, an email notification is sent to update the appropriate ticket number.

How do I use PrizmDoctor?

Upon downloading the application, unzip all of the contents to a folder somewhere on the machine with PrizmDoc installed. If the program was provided to you by our support staff, there may be two files within the folder:

• (Windows) PrizmDoctor.exe prizmdoctor-config.json
• (Linux) PrizmDoctor prizmdoctor-config.json

(Otherwise, there may only be the application file itself. You can still run the application even if there is no config file present.)

Running PrizmDoctor

For Windows

1. Open PrizmDoctor: Double-click `PrizmDoctor.exe`. You may need administrator privileges.

2. Enter Required Details: 

   - A window will open prompting for your email address and support ticket number (enter a the 6-digit number). You might need to pad your ticket number with some zeros to fulfill the 6-digit requirement. 

   - If provided by support, these fields may already be filled.

3. Press the Start button.

   - The application will collect system data, compress it, and attempt to send the archive via FTP.

4. Completion: 

   - Upon successful transfer, a notification email will be sent to update your support ticket.

   - A "Finished" message box will appear, prompting you to dismiss it.

   - If errors occur, an error message will display with further instructions.

For Linux

1. Open Terminal: Navigate to the directory where PrizmDoctor was extracted.

2. Set Permissions (if needed): Ensure the `PrizmDoctor` file is executable.

3. Execute PrizmDoctor: Run the application with `$ ./PrizmDoctor`.

4. Enter Required Details, same as #2 in the Windows instructions. 

5. Completion, same as #4 in the Windows instructions.