What troubleshooting steps can I take if the License Manager is having connectivity issues?

Modified on Wed, Dec 4, 2024 at 9:23 PM


If there's an error with the License Manager, it should have generated a log file in the same folder as the License Manager's executable, which by default is at:


C:\Users\Public\Documents\Accusoft\[PRODUCT NAME HERE]\Licensing\LicenseManager\AccusoftLicenseManagerExceptions.log


or


C:\Users\Public\Documents\Accusoft\Common\Licensing\LicenseManager\AccusoftLicenseManagerExceptions.log

This will give specific error messages & stack traces that can be used to further debug the problem.


**Additionally, make sure that licensing.accusoft.com is allowed on your server/proxy, on ports 443 and 80.

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